About Us
About Us – hintsylee
At hintsylee, we believe that small details can turn everyday moments into something a little more special. A thoughtfully made wine stopper, a smart kitchen tool, a simple piece of home decor – each one can gently change the rhythm of daily life and make a home feel more “you”.
We started as a tiny storefront selling on Amazon, earning just enough each day to pay rent and keep our idea alive. What kept us going was a simple promise: reliable quality, honest service, and products that feel worth keeping. Today, hintsylee is a growing brand – but that promise hasn’t changed.
Why We Do What We Do
We believe every product can:
- Tell a story
- Spark a little joy
- Help people express their own style
Our mission is to bring well-made, practical, and nicely designed products to everyday homes around the world – without making shopping complicated or confusing.
Vision & Mission
Vision
To become a trusted global brand, known for:
- Thoughtful, useful products
- Dependable quality
- A smooth, transparent shopping experience from first click to delivery
Mission
- Offer high-quality products with clear, honest information
- Keep our ordering, shipping, and returns simple and predictable
- Listen to feedback and continuously improve our designs, packaging, and service
- Put customers at the heart of every decision (customer-centric service
How We Work
Every product we offer is selected and developed with three things in mind:
- Design that makes sense
Clean, functional, and easy to use in real life - Consistent quality
Clear quality checks before items are packed and shipped - Support you can actually reach
A responsive support team via email and SMS during our published support hours
We partner with trusted manufacturing and fulfillment teams to maintain consistent standards and to ship globally in predictable time frames, as described in our Shipping Policy.
What You Can Expect from hintsylee
When you shop with us, you can expect:
- Clear information about shipping times and costs
- Straightforward returns and refunds, explained in our Return Policy and Refund Policy
- Transparent terms in our Terms of Service and Privacy Policy
- No hidden surprises – just products that are designed to be used, enjoyed, and kept.
If you ever have a question about an order, a product, or our policies, you can always reach us at support@hintsylee.com.
Contact & Company Information
For any questions about refunds or the status of your return, please contact:
Registered Office US: 14100 Parke Long Ct, Suite T, Chantilly, VA 20151, USA
Address Viet Nam : Khoi 3, Ben Thuy, Thanh pho Vinh, Tỉnh Nghe An, Viet Nam
Email: support@hintsylee.com
Support Hours: 08:00 – 18:00, Mon–Fri