Shipping policy
1. Production and Handling Time
- Production (printing, cutting, sewing, quality checks) usually takes 3–5 business days before shipment.
- Production times may vary depending on order volume, product type, and time of year (for example, holiday seasons).
2. Shipping Methods, Times, and Costs
The times below are estimated total delivery times, including both production and shipping.
| Region | Method | Estimated Delivery Time (Production + Shipping) | Flat Rate (USD) |
|---|---|---|---|
| United States | Economy Shipping | 10–15 business days | $6.99 |
| Vietnam | Economy Shipping | 6–11 business days | $8.99 |
| International (other countries) | Economy Shipping | 10–15 business days | $8.99 |
Notes:
- “Business days” exclude weekends and public holidays.
- Shipping rates are charged in USD.
- Any free-shipping threshold (if offered) is calculated on the order subtotal before discounts or coupons.
- Delivery times are estimates only and are not guaranteed.
3. Order Processing and Tracking
Once your order is placed and payment is confirmed via PayPal, it enters our production queue.
When your order ships, you will receive a shipping confirmation email with your tracking number and a tracking link (where available).
If you do not receive a shipping confirmation within a reasonable time, please check your spam/junk folder or contact us at support@hintsylee.com.
4. Customs, Duties, and Taxes
Please note some international orders will occasionally be charged customs or import charges upon arrival in the destination country. We are not responsible for these charges.
If you are ordering from the United States, United Kingdom or Europe, duties and taxes are calculated based on local regulations and automatically applied to the value of your cart under the "Duties" section during checkout. This ensures that you will not be required to pay anything extra upon the delivery of your goods.
If you are ordering from Switzerland and Norway, duties are not charged at the time of checkout. Depending on the total value of your order and local customs thresholds, you may be required to pay duties at the time of delivery.
If you need more information on potential duties or assistance with calculating these, please reach out to our customer service.
5. Delivery Delays
- Severe weather or natural disasters;
- Carrier delays or service disruptions;
- Customs inspections or local holidays;
6. Order Changes and Address Corrections
Address changes can only be made before the order has shipped. Once handed to the carrier, changes are not guaranteed.
7. Contact Information
Registered Office US: 14100 Parke Long Ct, Suite T, Chantilly, VA 20151, USA
Address Viet Nam: Khoi 3, Ben Thuy, Thanh pho Vinh, Tinh Nghe An 470000 VietNam
Email: support@hintsylee.com
Support Hours: 08:00 – 18:00, Mon–Fri